Customer Service · with VelaCXSupport in the language buyers type.
Hand your omnichannel customer-service operation to ReOrc: AI replies instantly, 24/7, in native Vietnamese, Thai and Bahasa Indonesia; VelaCX agents handle the hard cases and oversee quality. No more hiring sprees every peak season. Runs on VelaCX, the CX platform for fast-growing retail and e-commerce.
A VelaCX agent, the human behind every conversation
Chat volume goes up. Response quality goes down.
Your best sales days are exactly when customer service is most overloaded. Customers wait, answers go wrong, complaints escalate, and your shop rating drops with them.
Chat and complaint volume surges with every promotion, livestream or big campaign. Your current team cannot keep up.
Most of your time and cost goes to answering the same questions about orders, shipping, returns and store policies.
Hiring, retaining and paying for a year-round chat team is hard and expensive, nights, weekends and holidays included.
Complaints are not triaged by severity and get handled ad hoc, risking lost customers, bad reviews and damage to your store.
Cut the repetitive work, keep the response quality
VelaCX handles the repetitive work, from order reminders to complex workflows, so your team can focus on creating value.
of conversations answered without a human, in seconds
faster response times
coverage, peak season included
to go live, with no technical work on your side
End-to-end CX operations
One operations team, every channel: smart automation with humans behind it.
Omnichannel customer-service operations
One operations team for every channel: marketplaces, WhatsApp, Zalo, email, social media and hotline. Your customers get consistent, on-brand answers.
AI replies first, humans stand behind it, and the system learns every day
Runs on VelaCX, the AI-native CX platform for retail and e-commerce: AI replies instantly, humans oversee quality, and the system learns from every edit.
Learn about VelaCX ↗Why ReOrc with VelaCX
Fast replies, 24/7
Your customers get timely answers on every channel, including after hours and peak season.
Brand-safe
Guardrails, tone control, banned-word lists and human oversight protect your brand.
Scales with your seasons
Scale operations up or down with demand. No rehiring, no retraining.
A full service, not just a tool
Structured playbooks, an experienced agent team and retail-specific scripts, not a chatbot you have to run yourself.
Built for retail and e-commerce
Scripts and playbooks tailored to each vertical, where speed, accuracy and high volume make or break the experience.
Changing how business owners run their day
Quotes from customers of VelaCX, our customer-service delivery partner.
“With support from VelaCX's AI and agents, Clevia can deliver a faster, more professional customer experience. VelaCX will remain a strategic partner for us.”
“Orders and chats grew without hiring anyone new. Our team can focus on fulfilling orders, because VelaCX has the chats covered.”
“Chat replies are faster and more consistent, and complaints from wrong information or slow responses have dropped sharply. Thanks to VelaCX's AI and its very dedicated chat agents.”
Customer service is the front line. The machinery behind it is the back office.
The people, tools and quality control behind every answer are back-office operations. ReOrc runs all of it so you can focus on selling and building your product.
See all back-office services →Frequently asked questions
How is this different from using an AI tool ourselves?
Buying an AI tool is easy; making it work is hard: prompting, tuning, workflows, integrations and quality assurance. We deliver a complete customer-service operation: structured playbooks, an experienced agent team, omnichannel integrations and retail-specific scripts. You get results, not a tool you have to learn to run.
How long does it take to get started?
Just 1 to 3 days for most customers, depending on how many channels you integrate and how complex your workflows are. You do not need to do any technical work.
What if a case is too complex for the AI?
It is routed straight to a VelaCX agent with the full conversation context. The agent refines the reply, and the system learns from those edits to keep improving.
Will the AI replace my CS team?
No. VelaCX handles the repetitive part of customer service: AI answers the common questions, agents handle sensitive and complex cases, and your team is freed up to focus on sales and product. You can also take over any chat at any time.
What if the AI gives a wrong answer?
We run an AI plus human-in-the-loop model: agents correct and escalate when needed, the system learns from those corrections, and you get transparent reporting on every such case.
Is our data safe?
Yes. Guardrails, tone settings, banned-word lists, audit logs and secure infrastructure: VelaCX is designed to be brand-safe and compliant with privacy regulations.
How is pricing calculated?
By conversation volume and number of channels, transparent and measurable, with no hidden fees. Get a quote that fits your scale.
Talk to us about customer service
Tell us your channels and volumes and we reply within one business day with a customer-service model that fits your business.